Sales and customer service is an essential ingredient to maintaining clear lines of communication with current and prospective customers. Standards of communication translate into customer satisfaction, as well as their impression of your company and its product or services. Customer service training is essential for call center agents in order to prepare them to handle challenging situations, in a professional and effective manner that represents the character of their company. In this course, we help call center agents learn to make the most of their telephone-based work. Students learn methods for actively listening to their customers to demonstrate their commitment to their needs.
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In a survey conducted in 2008, managers of call centers identified poor training as one of the number one issues encountered by their call center agents. CCAs often have to hit the ground running, while requiring a blend of sales and administration skills to do their job efficiently. Are you a CCA who has often felt the same way? Don’t let a lack of call center training undermine your performance!
This eLearning course from Velsoft includes all the call center training material necessary for students to succeed in their role as a CCA. Sales and Customer Service Training for Call Center Agents teaches students the nuances of body language and verbal skills that are essential for telephone conversations, how to be comfortable saying no and delivering bad news, and how to deliver meaningful messages. Students also learn vocal techniques that will enhance their speech and communication, stress management, effective negotiation skills that build relationships with customers rather than shutting them down, the art of closing a sale, and more! Velsoft’s eLearning CCA training is web-based, so students can study independently, and set their own pace. Trainers can also combine their classroom material with eLearning in an exciting blended learning solution!