Anger and Violence in the workplace must be managed effectively. Knowing violence prevention techniques, as well as being able to perform an incident investigation are part of your responsibilities as a business manager. You need to know how to prevent violence and anger on an individual and an organizational level, and how to respond to it if it does occur. In this course, we teach students that managing anger and aggression in the workplace is a pro-active way to reduce the chances for a violent incident.
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