Discovering conflict resolution strategies requires managers to understand the types of conflict that usually occur in a workplace. Group dynamics are complicated, and they can be the source of many conflicts in your organization. Your role as a manager is to learn new skills to recognize and offer support to employees struggling with any type of conflict. Developing a conflict resolution plan can support other programs dealing with employee performance and productivity. In this course, we suggest that conflict isn’t entirely negative. However, it is your role as a manager in a professional business environment to know effective conflict resolution strategies.
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